First time users of the LookingGlass Portal Application
The first time you login to the LookingGlass portal application you will be automatically brought to the Password Utilities page (see picture below).  If you do not see this screen you can access it by scrolling down the LaunchPad  and clicking ‘Password Utilities'  link at the bottom left-hand portion of the portal page.

 

Using the LookingGlass Password Utility

There are two main sections to the Password Utility screen: Step 1 – Update Your Password Reset Questions, and Step 2 – Change Your Password.

 

Step 1 – Update Your Password Reset Questions
In this section you can setup security questions in case you ever forget your College account password.  To activate this feature, enter in four security questions and their respective answers.  The security questions/answers can be anything you wish, but students are advised to choose questions/answers that are easy for you to remember but difficult for someone else to guess.
Note: all four questions and their respective answers must be entered in as well as saved in order to activate the password reset feature.

Step 2 – Change your Password
This section allows students to change their College account password at any time.  To change your password, type in a new password twice in the boxes provided and then click the ‘Ok' button to save your changes.
When changing your College account password, please ensure your password meets the following criteria:

• Be a minimum of 8 characters in length
• Contain 3 of the following 4 types of characters: small letters, capital letters, numbers, or punctuation marks
• Cannot be a password that you've used for the past 3 password changes
• Cannot contain a combination characters resembling your name or account username

Note: passwords entered that do not meet all of the above security standards will be rejected by the system.
Note: In addition to the above requirements, the College network will require all account holders to change their password a minimum of once every 240 days.  Users may, if desired, change their password a maximum of once every 30 days.
Important! The procedure above will change a student's password for their general network logon account which includes access to the College e-mail, Blackboard, and Student Banner systems. 

Resetting a Forgotten Password
If you have entered in your four security questions in the LookingGlass Password Utility, you can use the LookingGlass password reset feature to change your password and regain access to your account.
Please follow the steps below to reset/change your password:

1. Go the LookingGlass Portal application login page.
2. In the ‘Reset  Password' section, type in your College username and click the ‘OK' button.
3. You will then be prompted to answer two random questions from your list of four security questions.  Correctly answer the two questions and click the ‘OK' button to proceed.  If you incorrectly answer one or both of the security questions, you will be prompted to answer another two security questions.
4. If you correctly answer both security questions you will be allowed to reset your password.  Enter in your new password twice in the boxes provided. 
5. When changing your College account password, please ensure your password meets the following criteria:

• Be a minimum of 8 characters in length
• Contain 3 of the following 4 types of characters: small letters, capital letters, numbers, or punctuation marks
• Cannot be a password that you've used for the past 3 password changes
• Cannot contain a combination characters resembling your name or account username

Note: passwords entered that do not meet all of the above security standards will be rejected by the system.
Note: In addition to the above requirements, the College network will require all account holders to change their password a minimum of once every 240 days.  Users may, if desired, change their password a maximum of once every 30 days.